Questions fréquentes

DELIVERIES

We ship to worldwide.

We offer free shipping to Europe and the whole world. 

We work in partnership with different delivery services to ship your order depending on the country you are in.This allows us to deliver to you as quickly and safely as possible.

Please allow 5-10 business days for orders to arrive in Europe and 15-20 business days for international deliveries. 

You will receive an email with your tracking number once the package has left our warehouse.You can also use our tracking portal:

https://momentte.aftership.com

You should see the tracking information appear 48-72 hours after you receive your tracking number.This is the time it takes for the delivery service to update the details of your order.

Tracking doesn't update in real time, so don't worry if you don't see any updates on your order tracking yet.Most of the time, it updates itself once the package is delivered to your local delivery service.

It is also possible that your shipment will be delayed.Delays in deliveries may be due, for example, to customs, weather conditions or a pandemic.Rest assured, your order will be delivered.

No, signing on delivery is not necessary.

PRODUCTS

Yes, the items are blessed and cleaned before they are sent to our customers.We also work in partnership with merchants and artisans around the world to provide you with authentic, high quality items.

We buy our products from reliable manufacturers all over the world.Many products are made in Asian countries such as Singapore, China, Hong Kong, and Japan.They originate from spiritual centers where unique materials such as black obsidian and jade stones are found.Through factory inspections as well as strict production guidelines, we guarantee the best product quality and fair working conditions at all partner factories.

Yes, our items are genuine, of very good quality and created from original materials.

GENERAL

The head office of our company is located in Singapore.In addition, our team members work in various countries all over the world.We are structured in a modern way and allow remote working.So it's not uncommon for us to respond to your emails late at night or even on weekends as we just love our job and love to devote our time to making our customers happy.

Our warehouses are located all over the country.Most products are shipped directly from our manufacturers' warehouses for fast shipment and better product availability.

ORDERS

Our store can display multiple currencies in order to provide a better shopping experience.However, the payment is in EURO by default.Your bank will convert the amount into your currency based on the current exchange rate.You can see the equivalent amount by selecting your currency from the drop-down menu.

We offer secure shopping and accept payment via Paypal and credit cards.Cash on delivery and bank payments are NOT available.

No, you can use Paypal, but you can also pay using your credit or debit card.

WARRANTY AND RETURNS

We offer a 30 day full money back guarantee.If you don't like the item or if it is defective, we will replace it at no cost to you or issue a full refund.Contact us at bonjour@momentte.fr and we will guide you through the process.

Lifetime warranty can be added to items when ordering and covers the following: internal component damage, water damage, defect and broken parts.The lifetime warranty does not cover signs of wear associated with normal use.The warranty is valid for a single item.

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